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Centre d'aide

Temps de réponse : 48h max
Support téléphonique
Nous sommes à votre écoute pour vous aider rapidement et efficacement
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Temps de réponse : 10min max
Foires aux questions
Trouvez rapidement des réponses à vos questions

Pour les chauffeurs
À propos de Cabvy Pro
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
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What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
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How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
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Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
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How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
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How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
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Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
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What payment options are available ?Payment options available are only Apple Pay and Google Pay.
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How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Conduire avec Cabvy Pro
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Exigences pour les conducteurs et les véhicules
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Gains et paiements
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Mon compte
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Problème avec une course
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Renforçons la transparence en France
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
Utiliser l'application Cabvy Pro
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Are your VTC prices fixed ?We guarantee fixed and transparent prices for all our journeys. This means that the price displayed when booking is the final price you will pay, with no hidden fees.
-
What is the availability of your services ?No matter the time or day, we are here to meet all your transportation needs, whether for local trips, airport transfers or longer trips. You can count on us as your trusted companion, ready to accompany you at any time.
-
How can I contact customer service ?Our customer service team is on hand to answer all your questions and concerns, before, during or after your trip. You can contact us directly through our apps and we are committed to providing you with fast and efficient support.
-
Can I book a VTC for a long distance trip outside France ?Yes, we also offer VTC services for long distance journeys within and outside France. Whether you need a ride to another French city or even to a neighboring country, we are here to provide you with comfortable and reliable transportation.
-
How to book a ride ?You can book a ride using the CABVY app. Available on App Store & Play Store.
-
How can I cancel my trip ?To cancel a ride, please click the "Trip Options" button and choose "Cancel Ride", ensuring you do so before confirming pickup.
-
Quand puis-je payer ma course ?Avec Cabvy, le concept est légèrement différent : le paiement de votre course se fait au début, par nos conducteurs, avant de commencer la prise en charge.
-
What payment options are available ?Payment options available are only Apple Pay and Google Pay.
-
How do I know if my driver is reliable and secure with Cabvy ?We conduct a rigorous vetting process for our drivers, including background checks and customer reviews. In addition, assistance is with you for peace of mind 24/7.
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